The Client
Zarion Software has over 20 years experience working with the global financial services industry. It provides a range of solutions to numerous financial service providers. One of these solutions is Zarion Allocate, a work management software platform.
The Challenge
Zarion Software required assistance to enhance the User Experience (UX) of Zarion Allocate, a work allocation software product. Financial supervisors and personnel utilise this task-manager to ensure their employees are not overloaded.
The Process
Graphic Mint conducted ethnographic User research to identify User needs and pain points. Our findings informed our User-Centred Design (UCD) process, where we mapped, storyboarded and prototyped a variety of solutions. We iterated upon these with client collaboration to ensure a final product solution that was robust and innovative. Graphic Mint assisted Zarion Software with the front-end development of the User Interface (UI), and provided comprehensive style guides for future reference.
User Research
Our research team began by opening a revolving door of real User feedback. Through this, we learned that supervisors felt overworked and disconnected from their personnel, who sometimes felt undervalued and anonymous.
Framework Design
In Framework Design we immersed ourselves in the supervisor’s ecosystem. We studied and visualised their environments, relationships, goals, workflows and the types of work items which are allocated on a day-to-day basis.
Detail Design
In Detail Design, we created features which addressed User pain-points and humanised the product.
Front End Development
We created a style guide to help lead the development of the User Interface using HTML5, CSS3 and Javascript to represent Zarion Allocate at its best.
The Award-Winning Result
Dynamic information presented in the User Interface (UI) now gives supervisors full transparency of team operations. The introduction of profile pictures created game-changing empathy between supervisors and personnel, by simulating face-to-face interactions.
This has humanised their professional relationship and tackled the anonymity of office environments. This has in turn enabled them to make fairer, more democratic work allocation decisions.
User control and ease-of-use has dramatically decreased the learning curve and established the trust Users need to rely on the system as a valuable tool. The Zarion Allocate Marketing Team now find the product easier to demonstrate, as customers immediately recognise its value.
What Clients Say
– Jason, Product Manager
