Modernising Medical Communications

Medxnote is an app designed to allow for secure communication between medical professionals in hospitals and other healthcare institutions. It was designed to replace unsecure communication channels such as text messaging and outdated pager technology. Not only does it provide secure communication but also provides enterprise support and full audit trail security.

MedXNote Logo

The Challenge

Medxnote wanted to improve the on-boarding experience for over 10000 healthcare Users. It was necessary that the app provided the least about of friction for the Users as well as the hospital where they worked. The app has the capability of sending messages on one-to-one and one-to-group basis in a secure manner (being HIPPA compliant). It also has the capability of sending different message types on both mobile and desktop. All of these considerations and priorities had to be considered in Design process.

Medxnote screen user interface

The Process

Graphic Mint started the project by conducting in-depth workshops to determine the focus and functionality of the User Experience (UX) and User Interface (UI). These were conducted key stakeholders to ensure all requirements and needs were met. They also helped ensure the highest standards of Usability, Interaction and Visual Design were achieved in the project. Following the workshops Graphic Mint conducted an Expert Review which prioritised issues and identified possible solutions in detailed UX documentation. This included low-fidelity wireframing, User-flow diagramming and Visual Design mockups.

Medxnote user interface designs by Graphic Mint

The Result

The Expert Review and associated deliverables have enabled Medxnote to create a solid strategy for the future of their digital product. The information and suggestions provided ensure the Users needs are met, as well as those of the hospitals and Medxnote. The safe and secure messaging system ensures healthcare workers can communicate efficiently and quickly as they go about their important work.

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