AXA Life Invest

Securing Financial Futures

AXA Life Invest are the providers of leading investment and savings solutions. These are designed to protect assets against risk, and involve confidential customer engagements which span many years.

AXA Life Invest Service Design chart

The Process

Graphic Mint conducted a Service Design review of AXA Life Invest’s communications processes and assets. We transcribed our findings into a detailed Service Design Blueprint.

AXA Life Invest project process

The Result

This is an evolving document upon which a customer experience strategy can be built, to reflect the quality and character of AXA Life Invest’s oering. It illustrates the systems and touchpoints in the current customer lifecycle, which allows staff across many teams to share an understanding of problem interactions.

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