AXA Life Invest
Securing Financial Futures
AXA Life Invest are the providers of leading investment and savings solutions. These are designed to protect assets against risk, and involve conﬁdential customer engagements which span many years.
Graphic Mint conducted a Service Design review of AXA Life Invest’s communications processes and assets. We transcribed our findings into a detailed Service Design Blueprint.
This is an evolving document upon which a customer experience strategy can be built, to reflect the quality and character of AXA Life Invest’s oﬀering. It illustrates the systems and touchpoints in the current customer lifecycle, which allows staff across many teams to share an understanding of problem interactions.