Trinity College Dublin is a leading Irish university. It ranks highly in Ireland and globally for academic excellence. Its library is the largest in Ireland and was founded in 1592. It is one of the largest repositories of knowledge in Europe with over 6 million printed volumes. It provides support and services to a wide range of Users.
The Trinity College Library website is an important resource for students, staff and visitors. However users had difficulties locating the services they needed through this online portal. Trinity College felt a redesign was needed. This redesign had to ensure it met user’s needs, by giving them access to essential information quickly and intuitively.
Graphic Mint performed User Research and Usability Studies on the current Trinity College Library website. This was done in order to optimise the college’s redesigning process. Our testing was conducted with participants from various User groups (students, faculty members and staff) to gain insight into the differences in real User behaviour, and how each group must be supported by the redesign. Scenarios were devised and tasks set to ensure all of these conditions were met.
After the testing, we synthesised our findings and presented our insights to the Trinity College Team in a report eliciting unique insights into patterns of physical and emotive User behaviours. Based on these, the report included prioritised, tactical and strategic recommendations for the redesign.
With the comprehensive User Research and Usability report we provided, Trinity College were able to redesign their Library’s website to make it more informative, intuitive and innovative. Users now have an online experience that makes information easily available and more straightforward. This starts with a much more organised homepage and is followed through the rest of the website portal. Thousands of Users now use the website experiencing less pain-points and get the information they require much faster.