Outside-In Thinking

Take a Walk on the Customer Side

Category: Strategy

UX Podcast – The Brenda Laurel Interview

5th October 2016
Strategy

UX Ireland keynote Brenda Laurel was interviewed by Séamus Byrne. Brenda is an author of many great design books including “The Art of Human-Computer Interface Design” and

UX Podcast – The Jon Kolko Interview

30th September 2016
Strategy

UX Ireland Keynote Jon Kolko was interviewed by Séamus Byrne. Jon is an author of many great design books including Wicked Problems: Problems Worth Solving, and Well

UX Podcast – Benjamin Keyser and Product

8th September 2016
Strategy

Seamus Byrne sat down with Intercom’s Director of Design, Benjamin Keyser, to talk about his session at UX Ireland, his work in the design industry, and what

How Can UX Benefit You and Your Business?

14th July 2016
Strategy

Do you have a great digital product but somehow it isn’t translating into sales? Is your application missing a little something and you can’t

UX Leadership – The Alan Cooper Interview

30th June 2016
Strategy

In May 2016, Seamus Byrne attended Alan Cooper’s keynote at UX Lisbon (UXLx). Among his noteworthy accomplishments, Alan founded Cooper, a leading design and business

What Ryanair’s Website Can Teach About UX

16th May 2016
Strategy

WHEN MICHAEL O’LEARY gave his seal of approval to overhaul Ryanair’s much-maligned website in 2014, it wasn’t a move made merely to appease disgruntled

UX Podcast: Séamus Byrne on Tech Central

13th May 2016
Strategy

Our Director of UX, Séamus Byrne was interviewed by Niall Kitson of TechCentral.ie to discuss the seen and unseen elements of a contemporary website. Take a listen, the

Empowering Generation UX Keynote

29th April 2016
Strategy

Wednesday night’s Dublin UX event ‘Empowering Generation UX’ took place at the Bank of Ireland’s Grand Canal Dock branch. Our Director of UX, Séamus Byrne, gave

Running a Service Design Workshop

17th September 2015
Design, Strategy

Service Design workshops are a valuable tool for understanding how your customers feel about your company and shedding light on problematic customer interactions–particularly those

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