- 1st October 2015
- Design
A scenario is a visual or textual map of events telling a relevant story about interacting with the service, from the perspective of a
Outside-In Thinking
Take a Walk on the Customer Side
Category: Design
Service Design workshops are a valuable tool for understanding how your customers feel about your company and shedding light on problematic customer interactions–particularly those
From health insurers adopting wearable devices, to Google’s Self-Driving Car Project, all eyes are on the creation of dynamic customer experiences. Marketing Directors are
Service Design is at the forefront of business and design discussion in Ireland and abroad at present. Government sectors in particular are announcing incredible
- 11th June 2015
- Design
This is the second of three new User Experience Solutions articles from the Graphic Mint studio. In these short articles we revisit important design
- 18th June 2012
- Design
In my last post, I discussed how storytelling has evolved alongside technology allowing storytellers to re-craft compelling tales in emerging media. We journeyed forward through
- 5th November 2010
- Design
In the post in this series, Why do stories matter? I discussed my avid interest in storytelling and my passion for exploring ways of
- 7th September 2010
- Design
Recently, Dublin was selected as the host location for the IxDA Interaction 12 conference. I had a very busy summer working the proposal with
- 31st August 2010
- Design
There is nothing like a good story to get people engaged. According to Dr Walter Fischer, a communications theorist, in addition to being
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