Stories about disappointing customer experiences are swapped between friends, family and even strangers on a daily basis. Our team often discuss these mishaps from a Customer Experience (CX) and User Experience (UX) Design perspective.
Episode 2: The Mystery Refund
This post is the second in our new Customer Experience (CX) Comic Series, illustrating some of the funny and frustrating experiences our design team have had out in the wild. This week features Eoghan’s disappointing experience with an online purchase. Episode 3 is coming up next week!